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No Returns
Due to the nature of pet food and treats, all sales are final. We do not accept returns or exchanges.
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No Cancellations After Dispatch
Orders cannot be cancelled once they have been dispatched.
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Refund Policy
Refunds will only be considered if there is a proven error made by Trot ‘n’ Chomp (for example, an incorrect item supplied). Evidence may be required.
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Lost, Delayed, or Damaged Parcels
Trot ‘n’ Chomp is not responsible for parcels that are lost, delayed, or damaged once they are in the care of the delivery service.
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Delivery Issues
Any delivery-related issues must be raised directly with the courier used for shipment.
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Customer Responsibility
Customers are responsible for providing accurate and complete delivery information at checkout.
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Acceptance of Terms
By placing an order with Trot ‘n’ Chomp, you confirm that you have read and agreed to these terms and conditions
Pet Treat Safety Disclaimer
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Treats should be fed in moderation only and not in large quantities.
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Some of our treats may contain natural sugars; these are not suitable for pets sensitive to sugar, including pets with medical or dietary conditions affected by sugar intake.
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Always supervise your pet while feeding treats.
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Treats are intended to complement a balanced diet and are not a meal replacement.
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It is the owner’s responsibility to ensure treats are suitable for their pet’s individual needs and health requirements.
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Trot ‘n’ Chomp cannot be held responsible for any illness, injury, or adverse reactions resulting from overfeeding, misuse, failure to supervise, or feeding treats that are unsuitable for the pet.
